Privacy Policy

1. Data Controller Identification

This website is owned by AZOREN HUB, UNIPESSOAL LDA, NIF/NIPC 518897826, headquartered at Rua Ribeira da Pedra, s/n, 9850-232 Ribeira Seca, São Jorge Island, Azores, Portugal, hereinafter referred to as "Azoren Hub", acting as the Data Controller.

You may contact us through the following means:

• Email: luis.fontes8@gmail.com
• Phone: +351 925 681 425
• Postal address: Rua Ribeira da Pedra, s/n, 9850-232 Ribeira Seca, São Jorge Island, Azores, Portugal

2. Scope and Purpose

This Privacy Policy applies to all personal data collected through this website, as well as other communication channels that refer to this policy.

Personal data is processed for the following purposes:

• Managing requests sent through the contact form;
• Managing booking requests sent through the booking page;
• Replying to contacts and requests received through the website;
• Ensuring the technical operation, security, and maintenance of the website;
• Complying with legal, tax, and administrative obligations.

3. Personal Data Collected

The following personal data may be collected:

• Contact form: name, email address, and the content of the submitted message;
• Booking request form: name, email address, phone number, intended check-in and check-out dates, number of nights, number of guests, estimated total, optional special requests, and the language selected in the form;
• User-provided information: any additional information voluntarily included in submitted messages;
• Minimum technical usage data: technical information strictly necessary for the operation and security of the service, such as IP address, request date and time, and technical metadata that may be generated by the hosting infrastructure and form processing.

4. Legal Basis for Processing

Data processing is carried out based on:

• Pre-contractual measures (e.g. replying to contact requests and booking requests);
• Compliance with legal obligations (e.g. accounting, tax, or legally required reporting duties);
• Legitimate interest of Azoren Hub (e.g. website security, abuse prevention, and operational management of incoming communications).

5. Data Retention

Personal data is retained only for the period strictly necessary to reply to the user's request, follow up potential bookings, comply with applicable legal obligations, and protect the company's legal interests. After that period, data will be securely deleted or anonymised, unless the law requires a longer retention period.

6. Data Sharing and Transfer

Data may be shared with partner entities or subcontractors providing services to Azoren Hub, such as:

• Web hosting, technical maintenance, and digital infrastructure service providers;
• Email service providers used to send and receive messages submitted through the website forms;
• Google, in connection with the embedded Google Maps component;
• External platforms such as WhatsApp or Booking.com, but only when the user chooses to follow those links and use those channels;
• Tax, accounting, audit entities, or public authorities whenever required by law.

In all cases, appropriate contractual and technical measures will be adopted to ensure data confidentiality and security.

7. International Transfers

Some service providers used by the website may process personal data outside the European Economic Area. Whenever this occurs, Azoren Hub will seek to ensure that appropriate safeguards are in place under the GDPR, namely through suitable contractual mechanisms or by relying on entities covered by applicable adequacy decisions.

8. Rights of Data Subjects

Under applicable legislation, data subjects have the right to:

• Access, rectify, or erase their personal data;
• Restrict or object to processing;
• Withdraw previously given consent;
• Request data portability;
• Lodge a complaint with the Portuguese Data Protection Authority (CNPD).

Requests may be submitted in writing to luis.fontes8@gmail.com.

9. Information Security

Azoren Hub adopts appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, unauthorised access, or any form of unlawful processing, ensuring the confidentiality and integrity of information.

10. Cookies and Tracking Technologies

This website does not use its own behavioural analytics, advertising, or profiling tools. However, cookies or similar technologies that are strictly necessary for the technical operation of the website may still be used.

Additionally, the map embedded on the location page is provided by Google Maps, which may set its own cookies or process data in accordance with Google's Privacy Policy. If the user chooses to follow links to WhatsApp or Booking.com, any subsequent data processing will be carried out by those providers under their own privacy policies.

11. Changes to this Privacy Policy

Azoren Hub reserves the right to update this Privacy Policy at any time. Changes will be published on this website with the date of the update indicated.

12. Contact

For any questions related to personal data protection, please contact:

• Email: luis.fontes8@gmail.com
• Phone: +351 925 681 425
• Address: Rua Ribeira da Pedra, s/n, 9850-232 Ribeira Seca, São Jorge Island, Azores, Portugal